FREQUENTLY ASKED QUESTIONS:

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• Clean and tidy environment 
• Fresh water daily 
• Meal prep as discussed
• Playtime: one on one or with friends
• Outside time
• Medicine administration  
• Updates: Photo/Video/Text 

Extras

• Trash in/out  
• Mail/Porch pick up
• Watering plants
• Yard clean up: Max 1 full poop scoop bag

We love puppies and are excited you chose Playful Pal to build important steps towards their social development.  

We offer: 

• Optimal outside time
• Frequent bathroom breaks  
• Attempts at nap time, if necessary
• Encourage play time with the other guests 
• Provide brain games or solo time of fetch

Our puppy rate includes: 

• Devote 1 on 1 
• Dedicated clean up for accidents
• Redirecting until things get into a routine

At the age of 2: 

• We reassess how the puppy is doing under our care and discount to the regular dog rate.  Restrictions Apply*

• If there are still frequent accidents, unnecessary marking, chewing, barking or behavior traits that need additional oversite, we will have to continue with the puppy rate until all that resolves.  

• The rate both applies to dog daycare and dog boarding

We focus on smaller breeds, puppies and seniors under 40lbs. 

We occasionally grandfather bigger pups beyond 40lbs if they qualify based on personality traits. 

Restrictions Apply* 

From the start of care you will know who your fur-babies friends are as I send videos and images throughout their stay. 

If there is an urgent matter I will text but it will be mostly image based. 

If you need additional information about the care of your puppy, do not hesitate to reach out.  

*We don't do facetime with the puppies as that seems to confuse some of them and stress them out more. 

We do pick up and drop off via side yard only. 

If you arrived early, or you know plans have changed please text/call 916-705-1275 prior to going to the gate. 

We do pick up and drop off by appointment only as we aim to have the pups free roam throughout the day. 

Once we are aware a friend is going home we place our guests into their playpens until pick up is completed. 

Pick-up and drop-off is at side yard only: 

We want to establish a routine for exit and entry for walks as time goes on.

Please Please Please don't knock on the front door as you will hear of whoosh of barking. We don't want to startle anyone. 

If you are running late or want to pick up early it is best to text 916-705-1275 to coordinate a good pick up time; I am occasionally out doing drop-in visits or quick errands.  

Definitely, We do meet and greets in our yard without other dog interaction. 

Unfortunately, in-home walk through isn't permitted at this time to ensure a good experience for incoming guests. 

We like to introduce the one by one at the time of the boarding. 

We aim for a good meet experience without being barked at by current guests who are enjoying their staycation. This will allow a positive feeling for them when they return. 

We want to remove the Vet visit overwhelm. 

Yes, we aim to do a meet and greet with all our new guests. Based on scheduling we can't always guarantee it. 

We strive to keep your home and pet/s well maintained while you travel and iron all the details out prior to starting the service.

If it is a cat, we are happy to do a facetime walk -thru and discuss all the details as well as key placement.  

If it is a dog walk, depending on the situation, we can possibly do a call/facetime or skip it all together. Alternative option, I can refer you to my pet-sitter partner, Priscilla. Her company name is Paws and Claws to take over based on her availability. Find her information on my website link, under the "MORE" tab. 

We do a 10-15 minute walk right before pick up at the end of daycare or the staycation. 

Daily walks vary based on guest capacity and weather.

No, we don't crate unless it's necessary. 

The Pals are in a play pen during meal times, quiet time and bedtime. 

The rest of the time they are free roam in common area and in the yard. View images under accommodations.

• Pre-packaged food in sealed Ziploc bags that is measured out for each feeding. Or a bag with a measuring cup to get perfect servings.  It is a good idea to include enough food for a few extra feedings in case your arrival home gets delayed.
• Bed or blanket, favorite toys and treats, or any other items that help your dog feel at home
• A standard leash is preferred
• Any supplements or medications your dog requires 

Unlike some larger facilities that are indoor only, we are a small in-home service with ample outside time.  

Occasionally, there is a chance of contracting or spreading Kennel Cough to other dogs in boarding or social settings.  

All pets must be in good health prior to receiving any services. 

If you find your pup is having symptoms, we suggest your keep your pup at home or get a written clearance prior to the stay.  

If your pup continues to have symptoms under our care we:

• Contact the owner
• Contact your emergency for a pick up  

We follow the recommendations that are required by your groomer: 

•  Current on the Rabies Vaccination

Bordetella has many strains, yet the vaccine might not have all the variants. 

Discuss with your veterinarian for additional details. Additional Resources: https://www.akc.org/expert-advice/health/bordetella-vaccine-dogs/

We try to be reasonable as things do come up. View Contract link for cancellation policy.

We strive to accommodate all our new or established pals throughout the year if there is availability. 

It is preferred to book with advance notice for services needed for your fur-babies, but we understand that things come up as well.  

If booked within 3 days of care on a frequent bases, Playful Pal has a $30 last minute reservation fee for all services, 

We charge a $5-10 holiday fee per family per day. 

When a dog boarding, daycare or drop-in visit reservation falls on a holiday weekend:

A fee is applied to the observed dates in addition to one or two proceeding and/or after the RCSD holiday. The lower holiday rate might apply on the surrounding dates.

Details vary slightly based on services requested.

Clarifications and rates will be finalized prior to booking.

Holiday rates apply to those dates observed by the Roseville School District and Federal Holidays: 

• Spring Break 3/22-4/1/2024 : Easter 
• Fall Break 11/17-11/27/2024 : Thanksgiving
• Winter Break 12/21-1/2/2024 : Christmas, New Year 

• Labor Day Weekend, Memorial Day Weekend, 4th of July
• Veterans, MLK, Lincoln Day, Presidents Day, Valentines

Summer is priced at the regular rate, unless overlapping with a holiday.